Effective as of January 1, 2016

Unisaas Lifting & Handling Ltd  (or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”) and persons who are users of the Services, as defined below (“Customers”). This Privacy Statement and Policy (the “Policy”) describes Unisaas Ltd’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Unisaas Lifting & Handling Ltd (the “Services”).

Scope of this Policy

This Policy applies to the information that we obtain through your use of Unisaas Lifting & Handling Ltd Services via a Device or when you otherwise interact and communicate with Unisaas Lifting & Handling Ltd.

“Unisaas Lifting & Handling Ltd Websites” include our web sites, such as unisaas.co.uk (including their related sub-domains and pages) and “Unisaas Lifting & Handling Ltd Applications” include the managed and SaaS versions of our Unisaas product, but does not include other Unisaas Lifting & Handling Ltd products and services for which a separate privacy policy exists as well as Third Party Products. The Unisaas Lifting & Handling Ltd Websites and Unisaas Ltd Applications constitute what we refer to in this Policy as the “Unisaas Lifting & Handling Ltd Services”.

“Third Party Products” are websites, products and services made by third parties and that may be integrated within Unisaas Lifting & Handling Ltd Services. You should always refer to the privacy policies about Third Party Products as they may have different terms than the present one.

A “Device” is any computer used to access the Unisaas Lifting & Handling Ltd Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.

Types of Information Collected

“Customer Information” is personal information that we may collect from your use of the Unisaas Lifting & Handling Ltd Websites as well as your interactions with us offline. Personal information is information that identifies an individual or relates to an identifiable individual. Examples of Customer Information include information provided by a customer about itself, including its name, e-mail and physical address, telephone number, billing information, company affiliation and associated interests. Unisaas Lifting & Handling Ltd may also collect other information about the customer and some employees, for example through its websites, as part of that interaction.

Unisaas Lifting & Handling Ltd may also collect other information through your interaction with and use of the Unisaas Lifting & Handling Ltd Websites as well as your interactions with us offline, which does not reveal your specific identity or does not directly relate to an individual. Such other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information. Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users in a particular postal or sip code.

“Services Data” is data that is stored on Unisaas Lifting & Handling Ltd, customer or third-party systems to which Unisaas Lifting & Handling Ltd is provided access to perform services. Such data may include personal information about the customer’s employees, customers, partners or suppliers. Unisaas Lifting & Handling Ltd treats Services data according to the terms of this policy, and also treats it as confidential in accordance with the terms of your order for Unisaas Ltd Services.


Customer Information

How Unisaas Lifting & Handling Ltd Collects Customer Information

Unisaas Lifting & Handling Ltd and our third party service providers may collect both personal information and other information from a variety of sources that generally fall into three categories:

Direct Interactions: From your use of and interaction with us through the Unisaas Ltd Websites and other activities such as account creation, submission of registrations and forms, or sales inquiries and transactions.

Publicly Available Data / Data from Third Parties: Other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators.

Automated Interactions: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.

Although Unisaas Lifting & Handling Ltd’s use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about Unisaas Lifting & Handling Ltd’s current approach to information collected from Automated Interactions.

Electronic Communications Protocols: As is the case when you visit most websites and apps, Unisaas Lifting & Handling Ltd may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address (which may identify your general geographic location or company), and date and time.

Unisaas Lifting & Handling Ltd may also automatically receive and record information about your interaction with the Unisaas Lifting & Handling Ltd Websites, such as clickstream information (when each Unisaas Ltd webpage was visited and how much time was spent on the page), or general geo-location data.

Cookies: Unisaas Lifting & Handling Ltd’s server will query your browser to see if there are “cookies” previously set by the Unisaas Lifting & Handling Ltd Websites. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualised web site use data, provide electronic website personalisation, or conduct and measure the effectiveness of advertising in accordance with this Policy. Some cookies may remain on users’ computers after they leave the Unisaas Lifting & Handling Ltd Websites. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences.

Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with Web site features and customisations.

Embedded Pixels and Similar Technologies: On the Unisaas Lifting & Handling Ltd Websites, Unisaas Lifting & Handling Ltd and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits), and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient’s e-mail address.

Widgets, Buttons, and Tools: The Unisaas Lifting & Handling Ltd Websites may include widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g., links to bookmarked sites), along with buttons or other tools that link to other companies’ services (e.g., a “Like” button or third party map). The widget, button or tool may collect and automatically send personal information, such as your e-mail address, or other information (such as your browser information, or IP address), to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

Physical Location: We may collect the physical location of your device and use it to provide you with personalised location-based services or content. In some instances, you may be permitted to allow or deny such use of your device’s location, but if you choose to deny such use, we may not be able to provide you with the applicable personalised services or content.

Analytics Information Derived from Services Data: Analytics information also consists of data we collect as a result of running queries against Services Data across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Customer Information or other personal information. For example, we may query Services Data to determine statistics on usability, or we may query Services Data to determine industry data trends in order to better understand the composition of our user base.

Though we may happen upon sensitive or Customer Information as we compile Usage Data from Services Data across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Services Data of any particular customer.

How Unisaas Lifting & Handling Ltd Uses Customer Information Collected

Unisaas Lifting & Handling Ltd uses and shares the Customer Information it collects (unless directed otherwise by applicable law), to:

Engage in Transactions. Unisaas Lifting & Handling Ltd may use Customer Information to engage in transactions with you.

Process Transactions. Unisaas Lifting & Handling Ltd may use Customer Information along with, financial, credit card, and payment information, to process your transactions.

Provide Support or Other Services. Unisaas Lifting & Handling Ltd may use your Customer Information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications.

Tailor Marketing to Your Needs and Respond to Your Requests. Unisaas Lifting & Handling Ltd may use your Customer Information to notify you about new product releases and service developments, and to advertise Unisaas Lifting & Handling Ltd’s products and services in accordance with this Policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Customer Information. Unisaas Lifting & Handling Ltd may also use Customer Information in order to respond directly to your information requests (including newsletter registrations or other specific requests), or pass your contact information to the appropriate Unisaas Lifting & Handling Ltd partner for further follow-up related to your interests. In addition, if you consent, Unisaas Lifting & Handling Ltd may share your Customer Information with other selected partners that offer complementary products or services. Please review the specific partner’s privacy policy regarding any further interactions with them.

Interact with You on Third Party Social Networks. Unisaas Lifting & Handling Ltd may use your Personal Information to interact with you on third party social networks. Unisaas Lifting & Handling Ltd’s interactions with you on a third party social network would be subject to that network’s privacy policies and terms of use.

Administer Product Usage and Licensing Compliance. If you download or use products from the Unisaas Lifting & Handling Ltd Websites, Unisaas Ltd uses Customer Information to: confirm certain information about your order; discuss the ordered products or services; or provide marketing or sales information about related products and services. Unisaas Lifting & Handling Ltd also may use Customer Information to contact you, confirm compliance with licensing and other terms of use, and may share it with your company.

Select Content, Improve Quality and Facilitate Use of the Unisaas Lifting & Handling Ltd Websites. Unisaas Lifting & Handling Ltd may use your Personal Information to help create and personalise content on the Unisaas Lifting & Handling Ltd Websites, facilitate your use of the Unisaas Lifting & Handling Ltd Websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of orders and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.

Obtain Third Party Services. We may also share Customer Information with third parties who provide services to Unisaas Lifting & Handling Ltd, such as credit card processing services, order fulfilment, analytics, event / campaign management, web site management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When Unisaas Lifting & Handling Ltd shares Customer Information with third party service providers, we require that they use your Customer Information only for the purpose of providing services to us and subject to terms consistent with this Policy.

Improve Products, Services, and Experiences. Unisaas Lifting & Handling Ltd may use your Customer Information to evaluate and improve our products, services, marketing, and customer relationships.

Post Testimonials. We post testimonials on the Unisaas Lifting & Handling Ltd Websites that may contain Customer Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please fill out a request form, and be sure to include your name, testimonial location, and contact information.

Power Joint Sales or Product Promotions. Unisaas Lifting & Handling Ltd and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Unisaas Lifting & Handling Ltd and the partner(s) will have access to that information, and either Unisaas Lifting & Handling Ltd or our partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Customer Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.

Communicate with You about a Conference or Event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Unisaas Lifting & Handling Ltd or one of our partners. This may include information about the event’s content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, Unisaas Lifting & Handling Ltd may contact you about the event and related products and services, and may share information about your attendance with your company. Where legally permitted, Unisaas Lifting & Handling Ltd will also allow designated partners or conference sponsors to send you communications related to your event attendance. Please note that our partners or conference sponsors may directly request your personal information at their conference booths or presentations. You should review their privacy policies to learn how they use personal information.

Comply with Legal Requirements and Corporate Transactions. Unisaas Lifting & Handling Ltd may disclose your Customer Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Customer Information we have collected to the relevant third party.

Some of the Customer Information uses specified above are not mandatory and may be controlled by you. Please refer to the “Registration, Preferences and Opt Out” section below for information on available use preferences or opt-out options, or view the summary of your privacy choices.

Registration, Preferences and, Opt-Out

A list of your current privacy choices is listed below:

Preferences and Opt-Out.

E-mail Marketing. Unisaas Lifting & Handling Ltd enables you to opt out of marketing communications. You may opt out of e-mail marketing by modifying your online profile as described above or by using our general unsubscribe automated link that is included in Unisaas Lifting & Handling Ltd marketing e-mails. If you have any problems using any of these opt-out mechanisms, please contact us.

Some non-marketing communications are not subject to general opt-out, such as communications related to product access and use, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general-opt out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.

Information-Sharing Choices. Unisaas Lifting & Handling Ltd only shares Customer Information with selected companies after providing users the ability to make choices about the sharing, or as otherwise described in this Policy. There are limitations to opting out of such sharing in the case of: (1) joint sales or joint events; (2) where the customer has requested follow-up which involves Unisaas Lifting & Handling Ltd partners; (3) where third parties are required to accomplish the transaction or perform the service; and (4) where required by law.

Third Party Permission-Based Lists. On occasion, Unisaas Lifting & Handling Ltd may use third-party lists to send communications about Unisaas Lifting & Handling Ltd products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as Unisaas Lifting & Handling Ltd. When we use such lists, the communications will include mechanisms to opt out of receiving Unisaas Lifting & Handling Ltd marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly.

Access Request

You can always request access, inquire about or make corrections to your Customer Information in our possession, by writing to us at: hello@unisaas.co.uk.

Services Data

How Unisaas Lifting & Handling Ltd Accesses, Collects and/or Uses Services Data

Below are the conditions under which Unisaas Lifting & Handling Ltd may access, collect and/or use Services Data:

To Provide Services and to Fix Issues. Services Data may be accessed and used to perform services under an agreement order for support, consulting, application or other services and to confirm your compliance with the terms of your agreement. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Unisaas Lifting & Handling Ltd. Any copies of Services Data created for these purposes are only maintained for time periods relevant to those purposes.

As a Result of Legal Requirements. Unisaas Lifting & Handling Ltd may be required to retain or provide access to Services Data to comply with legally mandated reporting, disclosure or other legal process requirements.

Unisaas Lifting & Handling Ltd may use Services Data as required for the purposes specified above. If Unisaas Lifting & Handling Ltd hires subcontractors to assist in providing services, their access to Services Data will be consistent with the terms of your agreement for services and this Policy. Unisaas Lifting & Handling Ltd is responsible for its subcontractors’ compliance with the terms of this Policy and your agreement.

Unisaas Lifting & Handling Ltd does not use Services Data except as stated above or in your agreement. Unisaas Lifting & Handling Ltd may process Services Data, but does not control your collection or use practices for Services Data. If you provide any Services Data to Unisaas Lifting & Handling Ltd, you are responsible for providing any notices and/or obtaining any consents necessary for Unisaas Lifting & Handling Ltd to access, use, retain and transfer Services Data as specified in this Policy and your agreement.

Access Controls

Unisaas Lifting & Handling Ltd’s access to Services Data is based on job role/responsibility. Services Data residing in systems hosted by Unisaas Lifting & Handling Ltd or on its behalf and is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to Services Data by your end users; end users should direct any requests related to their personal information to you.

Security and Breach Notification

Unisaas Lifting & Handling Ltd is committed to ensuring the security of Customer Information. We utilise robust precautions to protect the confidentiality and security of the personal information within the Unisaas Lifting & Handling Ltd Services, by employing technological, physical and administrative security safeguards, such as firewalls and carefully-developed security procedures.

Unisaas Lifting & Handling Ltd security policies cover the management of security for both its internal operations as well as its applications. These policies, which are aligned with the ISO 27001 standard, govern all areas of security applicable to services and applications and apply to all Unisaas Lifting & Handling Ltd employees.

Unisaas Lifting & Handling Ltd is also committed to reducing risks of human error, theft, fraud, and misuse. Unisaas Lifting & Handling Ltd’s efforts include making personnel aware of security policies and training employees to implement security policies. Unisaas Lifting & Handling Ltd employees are required to maintain the confidentiality of Services Data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.

Unisaas Lifting & Handling Ltd promptly evaluates and responds to incidents that create suspicions of unauthorised handling of services data. If Unisaas Lifting & Handling Ltd determines that your services data has been misappropriated (including by a Unisaas Lifting & Handling Ltd employee) or otherwise wrongly acquired by a third party, Unisaas Lifting & Handling Ltd will promptly report such misappropriation or acquisition to you.

Customer Responsibility Toward Stakeholders Information

One of the key functionality of the Unisaas Lifting & Handling Ltd Applications is to facilitate the gathering, collection and processing of information, including personal information, of stakeholders involved in our customers’ projects (such individuals, whose personal information is collected, stored and processed by Customers using the Unisaas Lifting & Handling Ltd Applications being referred to herein as “Stakeholders”).

While Unisaas Lifting & Handling Ltd commits to maintaining the Services Data (which includes certain personal information of Stakeholders) it holds on behalf of its Customers secure and confidential, the responsibility toward Stakeholders for the gathering, collection, maintenance, processing and proper destruction of their personal information always rests with our Customers.

Hosting and Data Transfer

We are based in the UK, but, unless we expressly agree otherwise (including through our Terms), we may host and process data, including personal information, in the UK and in other countries through the Unisaas Lifting & Handling Ltd group and third parties that we use to operate and manage the Unisaas Lifting & Handling Ltd Services. When you access or use the Unisaas Lifting & Handling Ltd Applications, or otherwise provide information to us, you are consenting, on behalf of you and your authorised agents or end-users, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the UK and other countries which may have different privacy laws from your or their country of residence.

Changes to the Privacy Policy

If we make any material changes to this Policy, we will notify you by email or by posting a prominent notice on the Unisaas Lifting & Handling Ltd Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Unisaas Lifting & Handling Ltd Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Unisaas Lifting & Handling Ltd Services.


Unisaas Lifting & Handling Ltd has appointed a Privacy Officer. If you believe your Customer Information or Services Data has been used in a way that is not consistent with this Policy, or if you have further questions related to this Policy, please contact the Privacy Officer. Written inquiries may be addressed to Privacy Officer, Unisaas Lifting & Handling Ltd, Kemp House, 160 City Road, London, EC1V 2NX, UK, or by email, at hello@unisaas.co.uk.